For those of you who are used to the "old" help desk, Uncommon's new priority desk will offer both our team and our customers the following benefits:

Consolidation into 1 database.  Instead of having our reps check each customers priority list individually, our team can now view all of our customers priorities in 1 sortable list.  This will increase our efficiency as well as the frequency with which we can check your priorities.  Instead of looking at our request lists weekly, we hope to move closer and closer to daily reviews and prioritization.

SubRequests - Experienced users of the help desk have faced the issue of looking at a list of minor insignificant items and major projects in the same list and wondering. "do these really go together?".  Further, we've seen requests come and go as one major request accumulates an unmanageable pile of notes and seems to never be closed.  In our new Priorty Desk, we can split the large projects into smaller subrequests and continue to keep manageable notes and knock off the subrequests in a timely manner.

Attachments - Need to add more detail to your request, perhaps a screen shot?   The new priority desk supports file attachments so you can do just that.

Custom Queries and groupings - Want to see your tasks organized, sorted, or grouped differently, the new priority desk gives us far more flexibility in this area.

Duplicate Request merging - Accidentally added the same request twice under a different name?  We can now merge requests together without losing any of the note history or detail - nor leaving the confusion behind of a closed, but not resolved duplicate request.

We have a lot more planned for where we are going with all this and we will update you hear as we roll out new functionality.  As always, thank you for your continued loyalty and support.  Have a great day!