Any special setting in order for Switchvox to see new phones connnected to network?

There is no special option that needs to be set for DHCP.  The phones will need to be on the same network as the switchvox.  Phone will also need to be set for DHCP.  If you have a DHCP server running, be sure to have OPTION 66 disabled.

Here are the instructions for provisioning your Polycom phone using the Switchvox Phone Setup Tool:

Before starting, make sure the phone is listed in the Unknown Phones section(System Setup-->Phone Setup) and that you are using the eth0 port in Machine Admin-->Network Settings.

You will also want to make sure that the phones are on the same local subnet as the Switchvox server.  If they are not then you can proceed to the instructions at the bottom to get the Switchvox to see the phones first.

1. Reboot the phone and hold down 4, 6, 8, * during the countdown to set the phone back to factory defaults.  (You may need to use 1.3.5.7 for some Polycom models, e.g. IP 330's)

2. When the phone finishes and completely boots up again, check the box for the phone  you wish to configure in the Unknown Phone section of the setup tool and click the Confirm Checked Phones button at the top of the page. This should automatically reboot the phone and start the formatting process.  If not you will want to manually reboot the phone either through the phone menu or by unplugging the phone. 

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It is important that you allow ample time at this step for the phone to pull all of the necessary firmware.  This process can take up to 10 minutes and several reboots.  Patience is a virtue here.

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3. Once the phone has come back up to a static screen which shows the Digium/Switchvox logo and the word NEW next to the extension, you have successfully completed the first step.  Next, you will want to find the phone in the Unknown phone section of the Phone Setup Tool in the Switchvox web admin and configure the extension you wish the phone to have and check the box.  Next, check the Accept Checked Phone button at the top of the page.  This should reboot the phone once more and move the phone to the Configured Phone section of the Phone Setup Tool.  If the phone does not automatically reboot then you will need to manually reboot once more.  This last step will configure the phone w/ the proper extension, register the phone w/ the Switchvox, and populate the contact directory with the extensions in the phonebook for that particular extension.

CONGRATULATIONS!  You have now successfully provisioned your phone w/ the new Switchvox Phone Setup Tool.

If the previous method did not work and/or the phones your are provisioning are not on the same local network as the Switchvox try this:

Before starting, make sure the phone is listed in the 'Unknown Phones' list.

1. Reboot the phone and hold down 4, 6, 8, * during the countdown to set the phone back to factory defaults.

(Some phones will require you to hold down 1,3,5,7) 2. After the phone finishes booting up. Go to Menu-->Settings--> Advanced (Password is 456)--> Admin Settings--> Network Configuration--> DHCP menu--> Set the boot server to "static". Now back out one menu and select the 'Server Menu' field. On the next page, set the 'Server Type' to HTTP. Set the 'Server Address' to 'IP.of.the.PBX/pc'

(NOTE** The server address field is case sensitive e.g. 10.10.0.100/pc) 3. Save your settings and reboot the phone.

4. When the phone finishes and completely boots up again,. you should be able to find the phone in the Unconfigured Section of the Switchvox Phone Setup Tool. Follow step 3 at the top of this page to finish configuring the phone.